Shipping policy

1. Shipping Charges

We offer free standard shipping on all domestic orders above ₹999. For orders below ₹999, a flat shipping fee of ₹60 applies.

2. Order Processing Time

All orders are processed within 2–3 business days of payment confirmation. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation with tracking details once your order has been dispatched.

Please note that there may be slight delays during major festivals, public holidays, or any unforeseen circumstances impacting courier services.

3. Shipping Timelines

Estimated delivery timelines are as follows:

•       Domestic (India): 5–7 business days after dispatch

Please note that these are estimates. Actual delivery times may vary due to courier delays, public holidays, remote locations, or other factors outside our control. During high-demand periods such as sale events or festive seasons, timelines may be longer than usual.

4. Order Tracking

Once your order is dispatched, you will receive a tracking link via email and/or WhatsApp. Please allow up to 24 hours after receiving your tracking details for the shipment status to be accurately reflected on the courier’s tracking page.

If you have not received tracking details within 4 business days of placing your order, please get in touch with us at contact@skygoodies.co.

5. International Shipping

We currently do not offer international shipping. All orders are shipped within India only.

6. Delivery Address

Please ensure your delivery address — including flat/house number, street, landmark, city, state, and pin code — is complete and accurate at the time of placing your order. We may contact you via email or phone to verify your address if any details appear incomplete or unclear.

Delays arising from an incorrect or incomplete address are not the responsibility of Skygoodies. In the event that a delivery location is inaccessible, delivery time may exceed the standard estimate.

7. Failed Delivery & Returned Orders

If a delivery attempt is unsuccessful due to an incorrect address, unavailability of the recipient, or inaccessibility of the location, the courier partner may reattempt delivery or return the package to us.

In the event of a return to origin (RTO):

•       We will notify you via email.

•       Re-dispatch will be arranged upon your confirmation at no additional cost to you.

•       If re-delivery is not possible, a full refund will be issued.

In the unlikely event that delivery is not possible for reasons entirely outside our control, we will cancel your order and process a full refund.

8. Courier Partners & Liability

We work with reliable courier partners to ensure your orders are delivered safely and on time. Skygoodies is not liable for delays caused by the courier company or any factors beyond our reasonable control, including natural disasters, strikes, force majeure events, or technical disruptions at the courier’s end. We will always endeavour to keep you informed of any significant delays affecting your order.


9. Contact Us

For any shipping-related queries, please reach out to us at contact@skygoodies.co. We aim to respond to all queries within 1–2 business days (Mon–Sat).